Privacy Policy

Effective Date: May 19, 2026

Welcome to Pinder Home Services. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a contact form, request service, communicate with us, or interact with our advertisements. By using our website, you consent to the practices described in this policy.

Who We Are

Pinder Home Services provides residential plumbing, HVAC, gas fitting, and home service solutions. If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Pinder Home Services
Phone: (443) 414-0989
Email: bill@pinderhomeservices.com

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Phone number
Email address
Home address
Service request details
Appointment information
Any information submitted through forms, chats, calls, or emails

We may also automatically collect certain technical information when you visit our website, including:

IP address
Browser type
Device information
Pages visited
Website activity and usage data
Cookies and tracking technologies

How We Use Your Information

We use the collected information to:

Respond to inquiries and service requests
Schedule appointments and provide services
Communicate regarding estimates, invoices, and appointments
Improve our website and customer experience
Send service updates, promotions, or marketing communications
Measure advertising effectiveness
Comply with legal obligations

Google Ads & Advertising Services

Pinder Home Services may use:

Google Ads
Google Analytics
Google Remarketing
Call tracking and conversion tracking services

These services may use cookies, tracking pixels, and similar technologies to collect information about your interactions with our website and advertisements. Google may use the data it collects to personalize ads shown to you across the internet.

You can learn more about how Google uses information here: Google Privacy & Terms

You can opt out of Google personalized advertising here: Google Ads Settings

SMS & Phone Communications

By submitting your phone number through our website or advertisements, you consent to being contacted by Pinder Home Services via:

Phone calls
Text messages (SMS)
Voicemail
Email

These communications may include appointment confirmations, service updates, estimates, reminders, and promotional messages. Message and data rates may apply. You may opt out of marketing text messages at any time by replying STOP.

Sharing of Information

We do not sell your personal information. We may share information with trusted third-party service providers who help us operate our business, including:

Website hosting providers
CRM and scheduling software providers
Payment processors
Advertising and analytics providers
Communication platforms

Information may also be disclosed if required by law or necessary to protect our rights, customers, or business operations.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website performance
Analyze website traffic
Store user preferences
Support advertising and remarketing campaigns

You can disable cookies through your browser settings; however, some parts of the website may not function properly.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

Request access to your information
Request corrections or deletion
Opt out of marketing communications

To exercise these rights, please get in touch with us using the information listed above.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact: